Delivery InformationLooking for information on deliveries?
If you are looking for information regarding our deliveries you have come to the right place. Hopefully your question will be answered in one of the sections below but if not please give us a call on 069 78200, email [email protected] or start a support chat using the chat button on the bottom of your screen.
How much does delivery cost?
Shipping & Delivery is FREE for all order’s placed over the value of €40 in the Republic of Ireland & Northern Ireland.
The delivery cost for all orders placed below €40.00 is €6.50 per order for all deliveries in the Republic of Ireland and Northern Ireland.
The cost of shipping to the United Kingdom is €12.50 per order for packages up to 10kg and €15.00 per order for packages up to 30kg. The delivery time for orders to the United Kingdom is between 2-4 days from dispatch.
Can I order online and collect in store?
- Yes! We also offer a “Click & Collect” Facility. You can place your order online and proceed to checkout where you will be given the option to Collect your order from one of our 3 Pharmacy Locations which means no delivery costs!
- You will be notified via email or text when your order will be available to collect from your preferred location. All orders will be held for collection for a period of 7 days from date of email notification.
- Simply bring your order confirmation to your chosen Pharmacy and collect your parcel from the till.
How long does delivery take?
All orders are packaged & dispatched from our Pharmacy in Co. Limerick, Ireland via DPD Couriers. Transit times apply to orders placed before 12 noon Monday to Friday. All in-stock orders received before 12 noon will be dispatched the same day for next day delivery. All in-stock orders received after 12 noon will be dispatched the following day. In-stock orders received on weekends, bank holidays and public holidays will be dispatched the next working day. In-stock Orders placed on Friday before 2.00pm will not be delivered until after the weekend as weekend deliveries are not available by DPD Couriers. Please be advised that DPD Couriers do not operate a service on Saturdays, Sundays or Bank Holidays. For more information log onto www.dpd.ie.
We aim to get your order into the next collection available after your order is received. Please kindly note that this is not a guarantee of next working day delivery. We endeavour to dispatch all orders within 1-3 working days. Should there be a delay you will be notified immediately via email or phone. All products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.
Please ensure that your delivery address is correct (including postcode if from UK) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.
If you have not received your order within 7 working days you should notify our customer service department with details & include your order number via email: [email protected] Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility
If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products.
Can I track my delivery online?
To track your order log onto http://dpd.ie where you can enter your tracking number and receive an immediate update.
Who will deliver my order?
Our delivery partners DPD are responsible for the prompt delivery of your goods. You will receive a text message informing you of a 2 hour window wherein your package will be delivered. Please note that a DPD representative may need to contact the phone number you provided in order to obtain directions and complete delivery. Also a signature is required to complete delivery. Please be advised that DPD Couriers do not operate a service on Saturdays, Sundays or Bank Holidays. For more information log onto www.dpd.ie.
How will my order be packaged?
We promise the utmost confidentiality and discretion with your order. All orders of a sensitive nature are packaged in plain packaging. All our outer packaging on deliveries of a sensitive nature is non-descript padded mail packs or parcels with no company advertising or logos.
Where do you ship to?
We currently ship to all addresses in the Republic of Ireland, Northern Ireland and the United Kingdom.
We currently only ship to the countries above. However, if you wish to get a quote to ship to any other country, please email [email protected] stating what product and quantity you require along with desired country. One of our representatives will endeavour to contact you with a price within 1 working day.